YES WE’RE TIRED…BUT WE NEED MORE CHANGE

Gwendolyn W. Williams

Winter 2022 - Although we’re told over and over that we should be prepared for emergencies, most of us are caught looking when one comes about. That’s what happened in the world in 2020. And it continues. Caught unawares. As procurement practitioners we may have known, at some level, that something like this could happen and this awareness may have produced an underlying hum of anxiousness. But we probably dismissed it in the churn of procuring goods and services and just living. A calamitous and synchronous shift in the realm took place, traditional work rituals were upended, and to say that things weren’t handled well might be a bit of an understatement. 


Somehow I knew what I’d find when I looked for the most used word in the first year of the pandemic. Users of the online Dictionary.com elected "unprecedented" as the People's Choice 2020 Word of the Year. For the past two years so much of what affects our lives has been deemed “unprecedented.” The closure of schools, restaurants, public parks, and churches. Unprecedented. A run on toilet paper. Unprecedented. NCAA playoffs in 2020 cancelled for the first time in the championship’s history. Unprecedented. We couldn’t find masks. Nurses were forced to create their own personal protective equipment. States competed with other states for the delivery of critical supplies to address the pandemic. Global conflicts caused tariffs which impacted the viability of fixed price materials contracts. Delays in the delivery of critical parts became commonplace. Force majeure terms and conditions were not adequate. Did we ever think that this could happen? And now that it has, what should we do?


Isn’t it time to analyze, to repair and to go beyond the somewhat passive concept of reform to change the procurement process so that our institutions will be in better shape the next time the unexpected shows up? So that unprecedented isn’t such a popular word. We need to make sure that our attention doesn’t get hijacked. We just need to get to it. Rules and regulations developed fifty years ago need to be revised to meet the requirements of a technology-driven, interconnected world. These revisions need to be classified as urgent, imperative, as a Level 5 emergency. We cannot pull out the same template that we used in the “before time” world of procurement and project management. 


Policymakers and procurement leaders, in consultation with the supply community, need to mobilize and insist on crisp, clear, and strategic procurement policies. The exploration and then implementation of creative, not so comfortable, and previously unimaginable solutions need to commence immediately. A paradigm shift. It won’t happen with alchemy; no waving of magic wand will make it come about. It will require keen assessment with long hours, lots of conversation, debate and reflection. What’s required is an “unprecedented” resolve to move to the adoption of procurement methods that enable efficient, and inclusive processes with “real time” monitoring to eliminate fraud and corruption. Now. For our sense of security. For our safety. Procurement frameworks need an update and a refresh, so we’ll be prepared for the next time. Now.


December 17, 2025
Doctors intervene and induce labor when waiting for normal contractions to begin would pose unacceptable risk to an expectant mother or baby. The decision to take this step is never a decision made without serious thought. Society is now experiencing contractions that portend disaster. At risk is our trust in the security and integrity of our systems. City council members and general managers imprisoned for fraud. Trusted staffers guilty of embezzlement, county supervisors found to have diverted pandemic dollars to family members, nationally elected officials flaunting all boundaries related to ethics and civility. Corruption has seeped into every interstitial space of our society, so much so that the citizenry defaults to thinking nothing is without taint in institutions we rely on to navigate in today’s world. Perilously at risk, we are beyond the time to induce reform into the body of institutions that assert dominion over us in our municipalities and these United States. A quote referenced in Gerald E. Caiden’s 1969 book, Administrative Reform, is as prescient now as it was then, perhaps even more so. It states, “Men considering the world, see things that are bad, situations that are wrong, conditions that affront and feel compelled to reflect upon the source of their anomalies which distress their natural desire to inhabit a world that yields their own standards of desirability.” What is the source of those anomalies that we need to reflect on today? The quest for easy profitability, greed, the ubiquitous unquenchable thirst for power? An attitude of well...everyone else is doing it so why shouldn’t I?” When I’m chatting about organizational change, I often mention Professor Caiden, who I studied under in my long-ago days at the University of Southern California (USC). Many times, I’ve borrowed from what I remember from his lectures in my effort to remind the willing and those who are patient enough to hear me out, about the citizenry’s responsibility to ensure that society’s actions are on behalf of the public interest. Interest, in the context of protecting the well-being of the community at large, not of individuals. Not of self, as we are wont to do in this era ruled by the gods of individualism. In his seminal book, Caiden defines administrative reform as “the artificial inducement of administrative transformation against resistance.” Hence, my opening paragraph as a gestational metaphor, getting something to happen in opposition to the organic “natural” way of things when something is imperiled and time is of the essence. When conditions warrant intervention to prevent catastrophe. Stay with me in the gestational thread as I inform that researchers at Michigan State University recently discovered that the time of day that medication was administered to induce labor had a significant effect on the duration of labor experienced by the mothers-to-be. Prior to the pandemic of early 2020 I was a guest lecturer in an Arizona State University Graduate Engineering course entitled Advanced Procurement Systems. One of the three sessions I taught was on Ethics + Politics. The class was composed of students of varying ages, backgrounds, and enthusiasms. A sizable percentage of the students, who were from the southern part of Asia, explained that they’d heard that the business culture in the United States was far different than the countries they’d hailed from. Not a surprise here. ’d worked in Libya for a large business concern and am very familiar with the dilemma faced when expats applying ethical concepts from the US attempted to conduct business in another country. The thing I wanted to shout about was that the students were eager to participate in the situational exercises that challenged them to investigate their position on ethical dilemmas. They were excited and paid close attention to the stories of ethical violations and the actions or inactions that occurred once the wrongdoing was found out. For the past two years my time has been spent addressing family vicissitudes of life, and contrary to previous years, I have not been actively involved in studying or participating in organizational decision-making. But I’ve been watching and listening. To angst-filled calls from former colleagues and friends who are still working in and with municipal sector entities. Even had the calls not come, no one who lives here with any allegiance to our country and its citizenry can close their ears to the cacophony of the ongoing chaos. So, my ifs are these. If I were to stand in front of those students, these six years later, I wonder if their enthusiasm for learning about ethics is the same. And I wonder about those in charge, those I used to work with, those who I see stories about along with you, my reader. Has the commitment to ethical principles in the current world dissipated? If you were an administrator with influence who was faced with a landscape of public interest issues which if left unaddressed would put us all at risk, would you hesitate or intervene and induce reform? As you ponder your answer, don’t take too long. Timing is always everything. 
By Gwendolyn W. Williams February 8, 2023
The past twenty some years seem to have flown by at hypersonic speed. Technological change has made me dizzy. Videoconferencing meetings used to be expensive and just limited to executive teams. Zoom meetings for staff or book clubs can now be accessed at no cost. Just as I get used to all of the features on my iPhone a new model comes out and I’m asking my nephews to come by and explain the new features. It’s hard to keep up. Advances in knowledge and technology have come faster than our ability to adapt. Exhaustion is global. People are folding their arms, planting their feet, and saying “no more!” In the long ago times Socrates opined that “the secret of change is to focus all of your energy, not on fighting the old, but on building the new.” Yeah…he’s right but it’s 2023 and we’re just coming out of a pandemic. There’s not much energy left to fight or embrace or to focus for that matter. In contemplating recent assignments I’ve looked at situations, taken a deep sigh, thought “change is so hard”, and wondered if I should just opt out. Change that needs to be made can appear as if you are facing a Terracon Transformer, but as they say, the journey to get to a different place begins with the first step. And although the change may indeed need to be sweeping, in order to be successful, it must start with small, manageable, carefully orchestrated micro initiatives. Slow, steady, and persistent…baby steps. For the sake of conversation let’s say that an organization decides to adopt an electronic workflow system. The vendor suggests that the implementation will only take about six months. The reception to the implementation, which will involve additional work for everyone, has been met with skepticism and maybe overt resistance. An implementation plan has been developed that matches the timeline suggested by the vendor. During these times of high anxiety and widespread staffing challenges I’m suggesting that the timeline be elongated, that the phases and steps outlined by the vendor be broken down into smaller increments, and that the implementation schedule is doubled. Baby steps. A slower road to desired productivity gains, but one that will ultimately result in a more sure-footed and effective implementation process. Incorporating change has always been hard, but right now it’s feels like it’s bone-crushing. It’s time to slow the pace down and obsess more on getting things right. Staff should be allowed time to contemplate (focus on) the changes and pace themselves to develop the requisite organizational strength to transition to a new system, or a new structure, or a new initiative. They should be given plenty of “wobble time” to play with the system and get comfortable with it before the change has been declared to have been made. This approach is an imperative these days. The failure rates for change adoption are notoriously high, so why not take more time up front to develop more confidence while “building the new”? Slower productivity might appear to be a non-starter in our nano-scaled world, but the long-term results will prove to be worth it. The hyper-fast rates that businesses were running at, a faster better cheaper mode that we were all buckling under in pre-pandemic years, can’t be sustained right now. Too much pressure, too much anxiety, too much change in the universe and metaverse. It’s time to slow things down. Allow the change to be digested at a reasonable pace. Smaller, surer, persistent baby steps will get us all up and running.